Charles offers the
following topics for your a keynote or
conference events:
Funny
Business How to make sure your customer service isnt a joke
With the practiced eye of a professional humorous speaker, Charles Marshall
examines common business blunders and questionable customer-service
practices that prevent companies from growing. In an often hilarious but
always insightful examination of businesses of all sizes, Charles takes a
look at what makes good customer service work, and what makes bad customer
service disastrous.
The
prescription for quality customer service? The Set-up/Punch-line Approach
The
set-up: Good
customer service never happens accidentally. It is imperative to create a
corporate culture that is serious about putting the customer first. The punch-line: Delivering the goods and creating brand loyalty.
Dare to dazzle your customers by engaging the The Wow Factor!
Corporations Associations
Chambers of Commerce Small business
Shattering the Glass
Slipper Destroying fairy-tale thinking before it destroys you Tired of waiting for your ship to come in? Maybe
its time to grab a hammer and build a boat! In this hilarious and
fun-packed presentation, Charles shows how implementation of The
Seven Powers
can create success in the life of any individual or organization. Through
the use of humor and real-life examples, Charles relates inspirational
stories of everyday underdogs who have used The Seven Powers to overcome
obstacles and achieve success.
Recommended for:
Sales
Marketing
Corporations Associations Chambers of
Commerce Small business
Real Heroes Dont Wear
Spandex How to positively impact the lives of
others without wearing a costume
In real life, heroes aren't rock stars, movie stars, or sports figures.
Real-life heroes are people who make a difference by believing in, and
investing in, the lives of those around them. In this thoroughly
inspiring and uplifting program, Charles publicly honors people in your
group for their contributions and recognizes them as examples of what
real heroes are. Learn how to engage the Power of Belief to
revolutionize your organization!
Recommended for:
Non-profit organizations Fraternal organizations
Associations
The
Character Question How character
impacts business and community
Having good character isnt just a good idea; it is the skeleton upon which
all your financial, emotional, physical, spiritual, and relational success
is built. In a conversational and colloquial manner, Charles manages to
deliver difficult principles in a humorous fashion. Charles will tell your
audience how character is built and reveal the importance of integrity,
persistence, courage, and discipline in your lives.
Recommended for:
Corporations Government
Associations Small business
Take Two Chuckles and
Call Me in the Morning Relieving stress through the healing power of laughter Laughter is a necessary part of life and one
of our best defenses again pain, trial, and disappointment. Learn how to
"find the funny in the daily routine of life and reduce the stress in
your office and home. Hilariously entertaining and extremely
informative, Charles practices what he preaches and makes sure your
crowd is fully treated in this laugh-out-loud presentation.
Recommended for:
Corporations Health
industry
Government
Living
the Intentional Life Real success is never accidental Are you the author of your destiny or do you let
circumstances determine your direction and focus? Are you where you have
chosen to be or where you have allowed yourself to be? Only you have the
power to create and implement positive change in your life. Learn to
identify the artificial limitations you unknowingly allow to direct your
personal and professional lives and use the Power of Choice to actively
control your fate.
Recommended for:
Sales Associations
Marketing Chambers of Commerce
Corporations Small business
To reinforce the learning, we recommend that
each participant receives a copy of Charles' exciting motivational book,
Shattering the Glass Slipper: Destroying Fairy Tale Thinking Before
It Destroys You.
